Now, click to download and install the software.Again, go to the Run window, type – “ c:/programdata” – Go to Hewlett Packard folder, remove any printer related folders & files.Under print server properties, go to drivers - remove any entry there as well.Press the "windows key" + "r" to get the "Run" window open - Type " printui.exe /s" (There is a space between. Now go to Control Panel – Devices and Printer – Select all the printer entries and remove the device.Go to Control Panel – Programs and feature – Select all the HP LaserJet printer entries and uninstall them.First, unplug the USB cable from the printer if present.Let’s try a clean install to try and fix the issue: Going through your post, it looks like an issue with the printer drivers installed on your PC. Welcome back to the HP Forums, I'd be happy to help you with your printer issue!
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